Privacy policy

Last updated: January 13, 2020

This Privacy Policy details how CurlyBrackets collects and handles customer data.

What information do we hold?

Parent User Profile:

  • Full Name
  • Email
  • Phone Number
  • Address
  • City
  • Country
  • Date of Birth
  • Profile Picture

Student User Profile:

  • Full Name
  • Email
  • Username
  • Date of Birth

For bookings related to After School Club and Camps:

  • Customer Full Name
  • Customer Email Address
  • Customer Phone Number
  • Customer Address
  • Customer City
  • Country
  • Customer Country
  • Student’s Name
  • Student’s Date of Birth
  • Student’s School
  • Student’s Gender
  • Medical info, dietary requirements, learning difficulty, etc

What information do we NOT hold?

  • Customer Credit Card Details
  • All payments are processed through Stripe, a secure third party payment gateway services, encrypted using the latest technologies. You can learn more about security at Stripe here.
  • We do not have access to any of these details at any stage of customer transactions.

Third party services we use

We use the following third party services to offer better customer service, get analytics data, advertise our products and help us increase our service’s functionality:

  • Segment
  • Stripe
  • MixPanel
  • Mailchimp
  • Google Analytics
  • Crisp
  • Front App
  • Facebook Pixel
  • FullStory
  • Amazon Web Services
  • Zoom
  • Repl.it

What is the information used for?

The personal data we hold on file is primarily used to ensure the smooth running of our after school club and camps.

We use our customers’ names, email addresses, phone numbers and addresses in order to provide essential information relating to their booking; to contact them in case of any emergency or change of plans during a camp or class; and, in the case of email and phone number, for occasional marketing communications.

We use the personal information of the students attending our after school club and camps to, for example, determine how best to split classes by age and experience level. We also collect and analyse data on the ages, abilities, and progression of students in order to develop our future courses and lesson plans.

When our customers book a course or camp with us, we add their email address to our mailing list, which we use sporadically to inform customers about upcoming camps, discounts, news and updates. By making a booking, we infer customer’s consent to be contacted in relation to their order, but customers can unsubscribe from all emails at any time by clicking the appropriate link in the email or contacting us at team@curlybrackets.no.

Our customers’ personal data is NEVER

  • Sold to third parties for marketing or any purposes
  • Shared with other organisations
  • Shared with anyone outside of CurlyBrackets

What is the information used for?

At present, we do not delete any of our data after a set period of time (though we may clear records periodically for storage reasons). If a customer wishes for their or their child’s personal data to be removed from our databases, they can get in touch with us at team@curlybrackets.no and we commit to removing all data at no cost.

We are also required under GDPR to provide, on request, the data we hold for a customer in a commonly used format which we will be happy to do free of charge.

How do we seek, record, and manage consent?

GDPR in Norway specifies that we are required to obtain parental consent to process data related to children under the age of 13. Therefore, we request consent to our Privacy Policy and our Terms and Conditions at the point of booking on every order. We also request consent for permission to film or photograph children while attending our camps and courses.

This consent is recorded in our database along with all other booking details.