We use the following third party services to offer better customer service, get analytics data, advertise our products and help us increase our service’s functionality:
The personal data we hold on file is primarily used to ensure the smooth running of our after school club and camps. We use our customers’ names, email addresses, phone numbers and addresses in order to provide essential information relating to their booking; to contact them in case of any emergency or change of plans during a camp or class; and, in the case of email and phone number, for occasional marketing communications.
We use the personal information of the students attending our after school club and camps to, for example, determine how best to split classes by age and experience level. We also collect and analyse data on the ages, abilities, and progression of students in order to develop our future courses and lesson plans. When our customers book a course or camp with us, we add their email address to our mailing list, which we use sporadically to inform customers about upcoming camps, discounts, news and updates. By making a booking, we infer customer’s consent to be contacted in relation to their order, but customers can unsubscribe from all emails at any time by clicking the appropriate link in the email or contacting us at email@example.com.
At present, we do not delete any of our data after a set period of time (though we may clear records periodically for storage reasons). If a customer wishes for their or their child’s personal data to be removed from our databases, they can get in touch with us at firstname.lastname@example.org and we commit to removing all data at no cost.
We are also required under GDPR to provide, on request, the data we hold for a customer in a commonly used format which we will be happy to do free of charge.
This consent is recorded in our database along with all other booking details.